Satisfaction and Returns Policy
If for any reason you are not happy with any item you have purchased from us, please contact us. Phone: 020 7223 5558, Email: firstname.lastname@example.org. We are happy to issue you with a full refund (excluding the postage) or to exchange goods.
- All returned goods must be in the original condition including the packaging.
- We cannot exchange or refund goods that have been worn for hygiene purposes. We recommend that all items are tried on over undergarments.
- All returns must be made within 10 days of receipt to the following address: Gabriella Sandham Lingerie & Swimwear Boutique, 161 Lavender Hill, Battersea, London SW11 5QH.
- When we receive the returned goods, we will process either an exchange or refund to your card within 13 days.
- We do not issue refunds on sale items. An exchange may be arranged, depending on stock availability.
- Returns are the responsibility of our customers. We recommend you use recorded delivery and keep the receipt. Goods are returned to Gabriella Sandham at your own expense.
- Refunds on items bought as presents can only be given to the original purchaser. If you decide to return or exchange the items, we cannot prevent the purchaser from knowing.
- This does not affect your statutory rights.