Satisfaction and Returns Policy

 

If for any reason you are not happy with any item you have purchased from us, please contact us. Phone: 020 7223 5558, Email: [email protected]. We are happy to issue you with a full refund or exchange goods. Depending on the reason for the return, we can also offer Freepost return.

• If you wish to return an item, simply contact us, stating the reason for the return, by emailing us at [email protected] by phoning 020 7223 5558. We will respond to you within 24 hours with the information of our Freepost returns details.
• All returned goods must be in the original condition including the packaging.
• We cannot exchange or refund goods that have been worn for hygiene purposes. Suitable hygiene measures are always appropriate when trying garments on and we request that customers always wear knickers or tights before trying lower garments. Return items must be in their original condition with tags attached and must be unwashed, unworn and unaltered in anyway. 
• All returns must be made within 21 days of receipt to the following address: Gabriella Sandham Lingerie & Swimwear Boutique,161 Lavender Hill, Battersea,London SW11 5QH.
• When we receive the returned goods, we will process either an exchange or refund to your card within 13 days.
• We do not issue refunds or free return on sale items. An exchange may be arranged, depending on stock availability.
• Refunds on items bought as presents can only be given to the original purchaser. If you decide to return or exchange the items, we cannot prevent the purchaser from knowing.
• This does not affect your statutory rights.

(Please click here to see our full terms and conditions)